Privacy Policy

This policy explains what information Surge Solutions collects when you use our website and AI Sales Assistant services, and how we use it.

Information we collect

• Account details: your name, email, phone number and password (passwords are stored in encrypted form by our authentication provider).
• Business details you provide, such as business name, products, prices and FAQs.
• Customer conversations and leads handled by your AI assistant on connected channels.
• Payment records, such as transaction IDs and sender numbers you submit.

How we use it

• To set up, run and improve your AI assistant.
• To show conversations and leads in your dashboard.
• To verify payments and provide support.

AI replies are generated by third-party AI models. Conversation content is sent to these models only to produce replies for your business.

Sharing

We do not sell your data. We share it only with service providers needed to run the service (hosting, authentication, AI processing, and the messaging platforms you connect), or when required by law.

Access and deletion

Only you, members you add to your business, and authorised Surge Solutions staff can access your business data. To request a copy or deletion of your data, email us at surgesolutions.query@gmail.com.

Contact

Surge Solutions, Dhaka, Bangladesh. Email: surgesolutions.query@gmail.com. Phone: 01410-589909.