Refund and Cancellation Policy

Cancelling

You can cancel your monthly service at any time by contacting us. Your assistant keeps running until the end of the month you have already paid for, and you will not be charged again.

Monthly fees

Monthly fees already paid for the current month are not refunded.

Setup fee

The one-time setup fee covers the work of training, connecting and testing your assistant. If you cancel before we begin setup, contact us and we will review a refund. Once setup work has started, the setup fee is not refundable.

Payment problems

If you were charged twice or a payment was sent by mistake, contact us with your transaction ID and we will fix it.

Contact

Email surgesolutions.query@gmail.com or call 01410-589909.