Terms of Service

By creating an account or using Surge Solutions services, you agree to these terms.

The service

Surge Solutions sets up and runs AI Sales Assistants that reply to your customers on supported channels (currently Facebook Messenger and Instagram Direct Messages) using the business information you provide.

Your responsibilities

• Provide accurate product, price and business information. The assistant answers based on what you give us.
• Review conversations regularly and step in when a customer needs a person.
• Follow the rules of Meta and any platform you connect.
• Keep your account login secure.

AI limitations

AI replies can occasionally be incomplete or wrong. You remain responsible for orders, prices and commitments made to your customers.

Fees and payment

Each service has a one-time setup fee and a monthly fee, shown on our Pricing page. Payments are made by card or cash. See our Refund Policy for cancellations.

Suspension

We may pause a service if payment is overdue or if it is used for spam, fraud or illegal activity.

Changes

We may update these terms and will notify you of important changes.

Contact

Questions? Email surgesolutions.query@gmail.com or call 01410-589909.